Privacy Policy

Introduction

At Candlesaromahand, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our personal shopping services. We understand that your privacy is important, and we take our responsibility to protect your data seriously.

By accessing our website or utilizing our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services. This policy may change from time to time, and your continued use of our services after we make changes is deemed acceptance of those changes.

Information We Collect

We collect several types of information from and about users of our website and services. This information helps us provide you with personalized shopping experiences and improve our services continuously.

Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Full name and title
• Email address
• Telephone numbers
• Postal address and delivery addresses
• Style preferences and sizing information
• Purchase history and shopping preferences
• Communication preferences
• Any other information you choose to provide to us

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and your visit. This information may include:

• IP address and geographic location
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Links clicked and navigation patterns
• Date and time of visits
• Device identifiers and characteristics

How We Use Your Information

We use the information we collect for various purposes to provide and improve our services to you. The primary uses of your information include:

• Providing personalized shopping assistance and style recommendations
• Processing and managing your service bookings and appointments
• Communicating with you about our services, promotions, and updates
• Responding to your inquiries and providing customer support
• Improving our website, services, and customer experience
• Conducting research and analysis to better understand our clients
• Sending you marketing communications with your consent
• Complying with legal obligations and protecting our rights
• Detecting and preventing fraud and other harmful activities

Information Sharing and Disclosure

We value your trust and are committed to keeping your personal information confidential. We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are contractually obligated to use your information only to provide services to us and to protect your information.

Business Partners

With your consent, we may share your information with our boutique partners to facilitate your shopping experiences. This sharing is essential to providing our in-store shopping assistance services and ensuring you receive the personalized attention you deserve.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency. We may also disclose your information to protect our rights, privacy, safety, or property, or that of our clients or others.

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure data storage facilities
• Regular backup procedures

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet or method of electronic storage is completely secure.

Your Rights and Choices

You have certain rights regarding your personal information. Depending on your location, these rights may include:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the services we provide and our legal obligations.

When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your information, and whether we can achieve those purposes through other means.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Address: 1600 Pennsylvania Ave NW, Washington, DC 20500, USA
• Phone: +1 202-456-7041
• Email: managers@candlesaromahand.world

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If you believe that we have not been able to assist with your complaint or concern, you may have the right to make a complaint to the data protection authority in your country of residence.